Welcome to Meeple’s Republic, your destination for high-quality tabletop gamer gear and accessories. We take pride in providing you with exceptional products and services. This Refund and Returns Policy outlines our guidelines for returns, refunds, and exchanges to ensure your satisfaction. Please read this policy carefully before making a purchase.
1. Returns and Exchanges
a. We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
b. To initiate a return or exchange, please contact our customer service team at [email address] or [phone number]. Provide your order number, a description of the item you wish to return or exchange, and the reason for the return.
c. Once your return or exchange request is approved, you will receive instructions on how to proceed.
2. Refunds
a. Refunds will be processed based on the original method of payment. Please allow 15 business days for the refund to be reflected in your account, depending on your payment provider.
b. Shipping and handling fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective product.
3. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us within 10 days of receiving the item. Provide clear photos of the damaged or defective item, along with your order number and a description of the issue.
b. We will assess the issue and, if necessary, provide instructions for returning the item or arranging for a replacement.
4. Exclusions
a. Personalized or custom-made items are non-returnable and non-refundable unless they are damaged or defective.
b. Used, opened, or visibly worn items are not eligible for return unless they are damaged or defective.
5. Return Shipping
a. When returning an item, please ensure it is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure your return reaches us.
6. Missing or Lost Items
a. If your order is missing items or lost in transit, please contact us within [number] days of the expected delivery date. We will work to resolve the issue and ensure you receive the correct items or a refund.
7. Contact Us
If you have any questions, concerns, or inquiries about our Refund and Returns Policy, please contact our customer service team at shout@meeplesrepublic.com or 613-6148-1525.
8. Changes to this Policy
a. We may update this Refund and Returns Policy from time to time. Changes will be posted on our website, and the revised policy will become effective when posted.
Thank you for choosing Meeple’s Republic. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have regarding returns and refunds.
Last updated: 2023-08-13
Contact us at shout@meeplesrepublic.com for questions related to refunds and returns.